Last updated: April 2025
Welcome to Neo Activat. This Privacy Policy explains how we collect, use, and protect the personal data of businesses and their customers who interact with our services, especially our WhatsApp-based business solutions.
By using our website (activat.io) or our services, you agree to this policy.
1. Who We Are
Neo Activat (“we”, “our”, “us”) is a technology company that provides digital tools to help businesses manage communication, orders, and customer engagement through platforms like WhatsApp.
2. What Information We Collect
We may collect the following types of information:
a) From Businesses (Merchants)
Business name and contact details
WhatsApp Business Account details (connected via Meta)
Uploaded product catalog data
Orders, messages, and customer interaction records
Login data (e.g. Google or Facebook login details)
b) From End Customers (via WhatsApp)
Phone number
Chat content (messages, questions, order requests)
Any media (images, videos, voice notes) sent to the business
3. How We Use This Data
We use the collected information to:
Enable WhatsApp-based communication between businesses and customers
Respond to customer queries and automate message replies
Help businesses manage products, send order confirmations, and follow up with customers
Provide analytics and reporting to merchants
Improve our service and user experience
4. Data Sharing & Disclosure
We do not sell or rent your data to any third parties.
We only share data in the following cases:
With Meta (Facebook) APIs to enable WhatsApp message delivery
With trusted infrastructure providers (e.g., Firebase, hosting services) under strict compliance
When legally required by government or regulatory authorities
5. Data Storage and Security
We take data security seriously. Our practices include:
Using HTTPS encryption
Storing data securely in cloud infrastructure (e.g., Firebase by Google)
Role-based access controls for all internal data tools
Regular data backups and monitoring
6. Your Rights
As a business owner or user, you have the right to:
Access and review your data
Request correction or deletion of personal information
Disconnect or delete your WhatsApp integration
Stop using our services at any time
To exercise these rights, please contact us at support@activat.io
7. Cookies & Tracking
We may use cookies on our website to enhance user experience, track basic analytics, and improve performance. You can choose to disable cookies through your browser settings.
8. Third-Party Links
Our website or tools may include links to third-party services (e.g., Meta, Razorpay). We are not responsible for their privacy practices. Please refer to their respective privacy policies.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. We will post the latest version on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, reach out to:
Neo Activat
📧 Email: info@activat.io
📍 Indore, Madhya Pradesh, India